TERMS AND CONDITIONS (TOURS)

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DEFINITIONS

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In these terms and conditions (Terms), unless the context otherwise requires, the following expressions have the following meanings:

• “Takehiko Hashimoto”, “Deeply Regional Japan Tours”, “we”, “our” and “us” means Takehiko Hashimoto ABN 17594801316 trading as Deeply Regional Japan Tours;

• “Parties” means you and us;

• “Agreement” means the agreement between the Parties in relation to the Services provided by Takehiko Hashimoto, Deeply Regional Japan Tours, or our Third Party Providers and pursuant to the Contract and these Terms;

• “Confidential Information” includes confidential information about the business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know-how, financial, accounting, marketing and technical information, client and supplier information (including prospective client and supplier information), ideas, concepts, Intellectual Property, technology, and other information, whether or not such information is reduced to a tangible form or marked in writing as “confidential”;

• “Contract” means the contract form signed, or to be signed, by you for purchase of Products and Services provided by us or our Third Party Providers;

• “Contract Period” means the period of time during which the Contract is in force, from the commencement date or time to the expiry date or time as specified in the Contract;

• “Deposit” means initial payment owed by you to us within seven (7) days of the date of signing of a Contract by you, for an amount as set out in the Contract;

• “Fee” means the price for our Products and Services as specified in the Contract, including that relating to Services of administrative nature;

• “Final Payment” means the outstanding balance of the total payment amount owed by you to us after payment of the Deposit as set out in the Contract;

• “Final Payment Date” means the final payment date as set out in the Contract;

• “GST” means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time;

• “Intellectual Property” includes any and all intellectual and industrial property rights throughout the world, whether subsisting now or in the future and includes all copyright and analogous rights, all rights in relation to inventions (including patent rights), designs (whether or not registered or registrable), layouts, appearance, graphics, logos, products, processes, softwares, trademarks (whether or not registered), trade names, trade secrets, business names, company names or Internet domain names;

• “Itinerary” means the tour itinerary we prepare for you as part of our provision of Products and Services to you.

• “Materials” mean work and materials that we provide to you in providing the Products and Services that contain material which is owned by or licensed to us and is protected by Australian and international laws;

• “Payment Plan” means details that relate to the payment arrangements as set out in the Contract;

• “Product” means any good offered on a commercial basis advertised on our Website or provided directly by us or our Third Party Providers for purchase by you;

• “Third Party Provider” means any third party provider who supplies Products and Services to us as part of Products and Services you purchase from us; these may include (and are not limited to) accommodation, land and water transport companies, food businesses, and operators of attractions and activities;

• “Services” means arranging and executing a Product for you by us in accordance with the Contract;

• "Terms" means these Terms and Conditions;

• "Terms of Use" means our Website Terms of Use;

• “Website” means the internet site www.deeplyregionaljapan.com operated by us;

•  “you” or “your” means the client described in the Contract.

 

 

ACCEPTANCE

 

You agree and accept that these Terms and the Contract form the agreement under which we will supply Products and Services to you.  Please read the Terms and the Contract carefully.  Please contact us if you have any questions.

 

You accept the Contract and Terms by signing the Contract.  It is your responsibility to check the details set out in the Contract, including details on Products and Services, fitness, risks and liability, and your personal details before you sign the Contract.

 

We will not commence performing the Services until you have paid the Deposit as set out in the Contract.

 

Our Website Terms of Use set out the terms and conditions for using our Website.  Our Privacy Policy sets out how we collect, use and protect your personal information.  These are available on our Website or directly from us upon request.

 

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YOUR OBLIGATIONS AND WARRANTIES

 

You warrant throughout the term of this Contract that:

• there are no legal restrictions preventing you from entering into the Contract;

• you will co-operate with us, provide us with information and comply with requirements in a timely manner, as requested by us to enable us to provide the Products and Services to you;

• you provide us with true, correct, accurate and complete information, including that regarding all individuals for whom you are purchasing our Products and Services;

• you accept all responsibility for obtaining, at your cost, any consents, licences and permissions from other parties to enable us to provide our Products and Services to you, and for providing us with the necessary consents, licences and permissions;

• you accept all responsibility for ensuring that you meet all requirements for entry to Japan to enable us to provide the Products and Services to you regarding, but not restricted to, passport, visas, travel permits, health certificates, vaccinations, medications and criminal record;

• you, and all individuals for whom you are purchasing our tour Products and Services, have a complete, undamaged, unaltered and valid passport that will be used for your tour with us, with an expiry date at least one (1) month after your scheduled departure date from Japan after the end of your tour with us;

• you provide us with information on names, date of birth and nationality for you, and all individuals for whom you are purchasing our tour Products and Services, that are identical to the information contained in the passport that will be used for your tour with us;

• you accept all responsibility for organising, at your cost, your travel arrangements to and from Japan, to the starting point of your tour with us as set out in the Contract, and from the end point of your tour with us as set out in the Contract, and you accept all responsibility for ensuring that these travel arrangements allow you to participate in the tour in a timely manner;

• you accept all responsibility for organising an appropriate level of comprehensive travel insurance to cover you, and all individuals for whom you are purchasing our tour Products and Services, for the full duration of your tour with us for costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellation, loss of deposit, medical and hospitalisation expenses, repatriation and curtailment expenses due to illness, the need to return home unexpectedly, evacuation expenses and accidental death or disability;

• you do not engage in criminal, disruptive or undesirable activities or behaviour during your participation in our tours.

 

 

PAYMENT

 

All prices and amounts are stated in Australian dollars (AUD). All purchase prices include the GST where applicable.

 

Prices for our tour Products as advertised on our Website or quoted directly to you include all tour planning and guidance, accommodation, land and water transport, standard-sized meals (breakfast, lunch and dinner), admissions and charges for attractions and activities, and baggage forwarding and storage services for the duration of the tour UNLESS OTHERWISE STATED.

 

Prices do NOT include costs associated with travel to the starting point of the tour as set out in the Contract, travel from the end point of the tour as set out in the Contract, transport additional to that scheduled and required for the tour (except that arising from modifications to the Itinerary we make), admissions and charges for attractions and activities other than those scheduled for the tour (except those arising from modifications to the Itinerary we make), food and drink additional to standard-sized meals, insurance, passport and visas, telecommunications, laundry, personal shopping and entertainment, medical supplies and services, excess baggage charges, fines and penalties, emergency evacuation costs. Please refer to the Contract Details on what the prices include.

 

A Deposit is required to secure your reservation for our Products and Services within seven (7) days of the date of signing of a Contract by you. The amount of Deposit required depends on the Products and Services. Please refer to the Contract Details, or contact us, for precise information.

 

The Final Payment, comprising the outstanding balance of the total payment amount after the payment of your Deposit, is due thirty (30) days prior to the commencement date of the Products and Services purchased (e.g. tour departure date) UNLESS OTHERWISE STATED. Some tours, late reservations and certain Payment Plans may have a different designated Final Payment Date. Please check the Payment Plan in the Contract Details. If preferred, the Final Payment may be paid by you to us in a series of instalments between the time of payment of your Deposit and the Final Payment Date. If we do not receive your Final Payment before, or on, the Final Payment Date, we will cancel your reservation and you will forfeit your Deposit.

 

All our Products and Services are subject to availability, and we reserve the right to modify your tour reservation, Itinerary and components including, but not restricted to, accommodation, attractions, activities and transport at any time. These modifications may result in amendments to the prices and amounts we originally advertised or quoted to you. Amendments in prices and amounts may also occur if there are fluctuations in foreign currency exchange rates beyond reasonable levels. We will notify in writing to you any amendments to prices and amounts that occur after you have signed your Contract. If you do not agree to these amendments, you may cancel your reservation up to thirty (30) days before the scheduled tour departure date and we will refund you in full your Deposit and any other payments made by you to us up to the time of receipt of your cancellation in writing. Cancellations within thirty (30) days of the scheduled tour departure date, regardless of circumstances, will be subject to our standard cancellation policy (see ‘Cancellation’).

 

All payments to us are to be made directly into our nominated account; banking details are set out in the Contract Details.

 

 

SERVICES

 

We provide our Products and Services to you using our Third Party Providers and they are included in these Terms.

 

By signing the Contract, you agree to be bound by any additional terms and conditions and limitations imposed by our Third Party Providers. Some of these terms and conditions may permit the Third Party Provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions and limitations of a Third Party Provider where applicable.

 

All our Products and Services are provided subject to availability. We reserve the right to modify your tour reservation, Itinerary and components including, but not restricted to, accommodation, attractions, activities and transport at any time due to circumstances beyond our control such as those imposed by Third Party Providers or weather conditions.

 

All accommodation, attractions, activities and transport featured in our advertised tour Products have been personally tested and assessed by us. However, we cannot accept responsibility for any incorrect or incomplete information provided by Third Party Providers or for any changes or modifications to Third Party Products and Third Party Services that we have not been notified of. We are not liable for any declaration of bankruptcy of a similar event in respect of a Third Party Provider. Should a Third Party Product or Service featured in your tour reservation become unavailable, we will endeavour to find a viable alternative and make any necessary changes to your Itinerary.

 

Our tour Products are designed for private groups of family members, friends and acquaintances. However, we reserve the right to run tours with mixed groups of individuals unacquainted with each other prior to the time of commencement of the tour, should there be a risk of the tour being cancelled due to insufficient group size.

 

Our tour Products generally assume a standard twin-share arrangement for Western-style hotel accommodation or an equivalent arrangement in Japanese-style accommodation. A single room option may be available in some (but not all) cases upon request, but will incur a surcharge. We cannot accept responsibility for incompatibility between persons sharing a room.

 

As we specialise in tour Products and Services in rural or remote parts of Japan, some of our tours feature accommodation with shared sleeping quarters, bath and toilet facilities. Rooms may not have internal locks, and sleeping quarters may only be divided by thin, non-soundproof screens. Please ensure prior to signing the Contract that you are satisfied with these communal arrangements as it is not possible to find alternative accommodation in many of these areas. If you require a higher level of individual privacy in accommodation, we may be able to modify the Itinerary at the time of reservation in some (but not all) cases; please enquire with us for your options. We cannot accept responsibility for any dissatisfaction with the accommodation arrangements as detailed on our Website and set out in the Contract, once you have signed the Contract.

 

You are responsible for providing us with the correct total number of persons in your Party, and notifying us of all your additional requirements including, but not restricted to, single rooms, private bath or toilets, and dietary, mobility and health requirements, prior to the signing of the Contract. We cannot accept responsibility for any dissatisfaction, costs including legal costs, loss or damage suffered by you or claims made against you, arising from the provision of incorrect or incomplete information by you to us at the time of signing of the Contract.

 

Although we will endeavour to cater for special dietary, mobility and health requirements, we cannot accept responsibility if we or our Third Party Providers cannot meet your specific requirements, including cases where we have noted your specific requirements. Traditional Japanese diets use a multitude of ingredients many of which are incompatible with strict dietary requirements including, but not restricted to, vegetarian, wheat-free, soy-free or seafood-free. Many restaurants in Japan still permit smoking. Traditional Japanese architecture commonly features multiple floor-level changes, steep staircases and narrow passageways that may pose mobility challenges. The traditional futon bedding may feel thin and hard compared to Western-style bedding, which may cause back and neck pain issues in those not accustomed to such sleeping arrangements. The airy construction of traditional buildings may result in indoor temperatures you may find less than optimal. Wood or oil heating may make the air inside smoky, which may potentially trigger reactions in those with respiratory conditions. Please discuss with us prior to making a reservation if you have any specific requirements. 

 

 

CHANGES AND AMENDMENTS

 

We will endeavour to accommodate all reasonable and timely requests for changes or amendments to your reservation or Itinerary, however, we do not guarantee that this will always be possible. Requests received less than thirty (30) days before the tour departure date are far less likely to be accommodated. Changes or amendments you request may attract an additional Fee, including charges and penalties imposed by our Third Party Providers. All requests for changes and amendments must be made in writing to us.

 

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CANCELLATION AND TERMINATION

 

Cancellation of reservations must be provided to us in writing and is subject to the following Fees, UNLESS OTHERWISE STATED:

• Up to seven (7) days from the date of signing of Contract—Cooling Off period (no cancellation Fees);

• Between the end of the Cooling Off period and sixty-one (61) days from the tour departure date—50% of Deposit;

• Between sixty (60) days and thirty-one (31) days from the tour departure date—100% of Deposit;

• Between thirty (30) days and twenty-one (21) days from the tour departure date—100% of Deposit PLUS 50% of Final Payment;

• Between twenty (20) days and eleven (11) days from tour departure date—100% of Deposit PLUS 80% of Final Payment;

• Ten (10) days or less from the tour departure date—100% of Deposit PLUS 100% of Final Payment;

• No show on the tour departure date—100% of Deposit PLUS 100% of Final Payment.

 

Please note that some tours, late reservations and some Payment Plans may have a different cancellation policy.

 

If we do not receive your Final Payment in full before, or on, the Final Payment Date, we will cancel your reservation and you will forfeit your Deposit, unless you advise us in writing prior to the Final Payment Date. If your Final Payment Date as specified in the Contract falls on the thirtieth (30th) day before the tour departure date, and we do not receive your Final Payment in full on, or before, this Final Payment Date, we will also charge a cancellation fee equivalent to 50% of the Final Payment amount in addition to forfeiting your Deposit.

 

We reserve the right to terminate the Contract at any time without incurring any liability to you if:

• you breach the Terms of the Contract;

• we cease to provide our Products and Services;

• Third Party Products and Services are no longer available;

• we or our Third Party Providers are affected in any way by a force majeure event (see ‘Liability’) that prevents performance of a significant part of our obligations under the Terms and the Contract.

 

We reserve the right to terminate the Contract and exclude you from the tour if:

• you fail to comply with our reasonable instructions during the tour;

• you compromise the safety, health, comfort and enjoyment of other tour participants or any other individuals;

• you pose a hazard to yourself, other tour participants or any other individuals;

• you interfere in any way with the provision of Products and Services by us or by our Third Party Providers;

• you engage in illegal or undesirable behaviour, including intentional or malicious damage to the property of Third Party Providers.

 

We will not refund any payments made by you to us, and we will not be liable for any expenses that you may incur, if your Contract is terminated for any of these reasons.

 

 

RISKS

 

The nature of our tour Products implies that inherent risks are involved in participating in the tours. These risks may be associated with, but are not limited to, terrain, severe weather, potential for earthquakes, tsunamis and volcanic eruptions, native fauna and flora, falling debris, steep steps, trip and slip hazards, and high-risk foods such as raw seafood. By signing the Contract, you agree to accept all risks associated with our Products and Services. 

 

Our tour Products are designed for participants between the ages of 20 to 65 years with a good level of fitness. If you are over 65 years of age, we request that you provide a written certification of your fitness to travel from a registered medical professional at the time of your reservation. As a minimum requirement, participants must at least be able to walk continuously for 3 km at a time on gentle to moderate gradients (unassisted and without the use of walking aids), ascend and descend steep stairs without having to take a break, get on and off public transport with ease, and carry all your own baggage while walking. For our tour Products featuring lengthy walking in rural and wilderness areas, a far greater level of fitness (such as that of an experienced bushwalker) is required.

 

You must disclose, at the time of signing of the Contract, all medical conditions you have that may affect your ability to participate in the tour. We reserve the right to refuse or cancel your participation in a tour or in any activity within a tour if we consider that you are unable to safely participate in that tour or activity as a result of a medical condition or otherwise, or if we consider that your participation may place the safety of other clients at risk. We exclude all liability for any illness, injury or death sustained by you on tour as a result of any pre-existing medical condition. We will not be responsible for, and you agree to release us from, any liability arising out of any medical condition, illness or injury that you may suffer during the tour or as a result of the tour. You should consult your doctor or medical specialists before travel regarding any vaccinations, medications and other health precautions that should be taken in relation to travel within the regions comprising your tour.

 

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LIABILITY AND INDEMNITY

 

The Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth) may confer you with rights, warranties, guarantees and remedies relating to the provision of Services by us to you which cannot be excluded, restricted or modified (Statutory Rights). Our liability to you is governed solely by the ACL and these Terms, if you are a consumer as defined in the ACL.

To the extent that we are unable to exclude liability, our total liability for any loss or damage suffered or incurred by you as a direct consequence of our Products and Services is limited to the total amount you have paid us for the Products and Services to which your claim relates, or, by agreement of both Parties, our re-supplying similar and comparable Products and Services to you.

 

We exclude, and you unconditionally release us from, all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks (see ‘Risks’ ) associated with Products and Services provided by us or our Third Party Providers, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled transport services, accidents to or failure of machinery or equipment or industrial action. We make no representation as to the actual safety or conditions of any tour destinations and activities at the time of your tour participation. Our advice regarding tour destinations and activities are solely for indicative purposes and it is your responsibility to determine the level of risk for destinations and activities featured in our Products and Services.

 

As our Third Party Providers are outside our direct control, we do not warrant the performance of any Products or Services provided by Third Party Providers. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of Third Party Provider we engage. Any claim that you may have in relation to a Third Party Provider should be raised directly with that Third Party Provider.

 

You agree to indemnify, defend and hold us harmless for and against all claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:

• any information that is not correct, accurate, current or complete, or is misleading or a misrepresentation;

• any breach of the Terms and the Contract; and

• any misuse of our Products and Services from or by you, your employees, contractors, representatives or agents.

 

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your purchase and participation in Products and Services provided by us or our Third Party Providers, or any act or omission by you in relation to these Products and Services.

 

We do not accept liability for a failure to provide Products and Services, if our performance to deliver these Products and Services depends on your information or response, and you provide incomplete, incorrect, inaccurate, misleading, out-of-date or untimely information or response. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer during the tour as a result of any activity you undertake or products and services you purchase that are not provided by us or our Third Party Providers.

 

You agree to co-operate with us, at your cost, in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our Products and Services including, but not limited to, disputes, complaints, investigations or litigation that arises out of, or relates to, incomplete, incorrect, inaccurate, misleading, out-of-date or untimely information or response you have provided us.

 

The obligations under this clause will survive termination of this Contract.

 

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INTELLECTUAL PROPERTY

 

We or our Third Party Providers own the copyright which subsists in all creative and literary works incorporated into our Materials. You agree that, as between you and us, we own the Intellectual Property in our Materials and nothing in the Contract constitutes a transfer of Intellectual Property ownership or other rights in our Materials, except as stated in the Contract or with our written permission.

 

Your use of our Materials does not grant you a licence, or act as a right of use of any of the Intellectual Property in the Materials, whether registered or unregistered, except as stated in the Contract or with our written permission.

 

You must not breach copyright or other Intellectual Property rights by, including but not limited to:

• altering or modifying any of the Materials;

• creating derivative works from the Materials; or

• using our Materials for commercial purposes such as on-sale to third parties.

 

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CONFIDENTIAL INFORMATION

 

We, including our employees and contractors, agree not to disclose your Confidential Information to any third party; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; only to use the Confidential Information for the purpose for which it was disclosed by you and not for any other purpose.

 

You, including your employees and contractors, agree not to disclose our Confidential Information to any third party; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; and only to use the Confidential Information for the purpose for which it was disclosed or provided by us to you, and not for any other purpose.

 

Due to the nature of our tour Products and Services, some of our Third Party Providers are private individuals and community organisations (Private Third Party Providers). This applies particularly to providers of accommodation in private houses. As these Private Third Party Providers are not tourist industry operators (especially in relation to international tourism), unauthorised disclosure to third parties and in the public domain of their location and contact information, including geographic coordinates, GPS location, physical address, e-mail address, telephone and fax numbers, constitutes a breach of privacy that may have a disruptive impact on the Third Party Providers and their local communities. On these grounds, we consider all location and contact information pertaining to these Private Third Party Providers Confidential Information. By signing the Contract, you agree not to disclose any location and contact information regarding Private Third Party Providers to any third party; to use all reasonable endeavours to protect such Confidential Information from any unauthorised disclosure; and only to use such Confidential Information for the purpose for which it was disclosed or provided by us to you, and not for any other purpose.

 

These obligations do not apply to Confidential Information that: is authorised to be disclosed; is in the public domain and/or is no longer confidential, except as a result of breach of these Terms; is received from a third party, except where there has been a breach of confidence; or must be disclosed by law or by a regulatory authority including under subpoena.

The obligations under this clause will survive termination of these Terms.

 

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PRIVACY POLICY

 

In accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (Privacy Act), we are committed to protecting the privacy of your personal information that we collect through our Website or directly from you. By signing the Contract, you accept our Privacy Policy as set out herein. You may elect not to provide personal information to us, however, it may affect your access to our Products and Services.

 

Personal information we may collect from you include, but not limited to: name, physical and postal address, e-mail address, telephone and fax number, date and place of birth, passport details including nationality, medical conditions, dietary requirements, and personal preferences and opinions.

 

We may log information about your access and use of our Website, including through the use of Internet cookies, your communications with our Website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

 

We collect and use your personal information for purposes including:

• to contact and communicate with you;

• to provide our Products and Services or information on our Products and Services to you;

• to access Products and Services from our Third Party Providers;

• for internal record keeping, market research and business development.

 

We may disclose your personal information:

• to our Third Party Providers, including Third Party Providers located outside of Australia, to access information, Products and Services of the Third Party Providers, for example, making reservations for Services offered by a Third Party Provider as part of your Itinerary;

• to third parties other than our Third Party Providers, including third parties located outside of Australia, who assist us in providing information, Products and Services to you;

• to credit reporting agencies, courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal or debt recovery proceedings, or to establish, exercise or defend our legal rights;

• to individuals, business entities, medical facilities, agencies and authorities located within and outside of Australia involved with emergency response during our tours including, but not limited to, search and rescue, evacuation and medical treatment.

 

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information. If this is not possible, then we will provide you with information on the third party’s own privacy policy, and we will only disclose your personal information to the third party with your agreement.

We will never disclose your personal information to a third party for our financial gain or for marketing purposes.

 

We will take reasonable steps to protect your personal information from misuse, interference and loss, unauthorised access, modification or disclosure. Only personnel authorised by us, including our Third Party Providers, are provided with access to your personal information.

 

We cannot guarantee the security of personal information transmitted using the Internet or mobile telecommunication technologies. Transmission and exchange of your personal information using the Internet or mobile telecommunication technologies is carried out at your own risk.

 

Where we no longer require your personal information, or where required by law, we will take reasonable steps to securely destroy or de-identify your personal information in accordance with legal requirements for retention and disposal.

 

You may request access to your personal information held by us, in accordance with the provisions of the Privacy Act. Requests to access personal information must be made in writing to us. You may request corrections or updates to your personal information held by us. Corrections and updates to your personal information must be made by you, or your authorised representative. Authorisation for your representative to make amendments to your personal information must be given in writing to us.

 

If you believe that we have breached the APP and wish to lodge a complaint regarding that breach, please contact us with the details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. 

 

 

CONSUMER CLAIMS AND DISPUTES

 

If you have any concerns or complaints regarding our Products and Services, please contact us. We seek to resolve your concerns and complaints quickly and effectively. If you have any concerns or complaints during your participation in our tour, please notify our tour conductor immediately. Retrospective claims in the absence of evidence may compromise or deny your right to compensation. Unresolved claims should be forwarded to us in writing within thirty (30) days of the end date of our Service to you, together with supporting evidence. No claims made after this period will be considered.

 

 

JURISDICTION

 

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in the Australian Capital Territory. If part or all of any provision of these Terms is illegal or unenforceable, it will be severed from these Terms and will not affect the continued operation of the remaining provisions of these Terms. We may vary these Terms from time to time. We will notify you in writing, if the Terms are varied during the period between your signing of the Contract and the end of the Contract Period,