Cancellation of reservations must be provided to us in writing and is subject to the following Fees, UNLESS OTHERWISE STATED:

• Up to seven (7) days from the date of signing of Contract—Cooling Off period (no cancellation Fees);

• Between the end of the Cooling Off period and one-hundred-and-one (101) days from the tour departure date—administrative fee of AUD 250 per reservation;

• Between one hundred (100) days and sixty-one (61) days from the tour departure date—50% of Deposit;

• Between sixty (60) days and thirty-one (31) days  from the tour departure date—100% of Deposit;

• Between thirty (30) days and twenty-one (21) days from the tour departure date—100% of Deposit PLUS 50% of Final Payment;

• Between twenty (20) days and eleven (11) days from the tour departure date—100% of Deposit PLUS 80% of Final Payment;

• Ten (10) days or less from tour departure date—100% of Deposit PLUS 100% of Final Payment;

• No show on the tour departure date—100% of Deposit PLUS 100% of Final Payment.

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Please note that some tours, late reservations and some Payment Plans may have a different cancellation policy.

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If we do not receive your Final Payment in full before, or on, the Final Payment Date, we will cancel your reservation and you will forfeit your Deposit, unless you advise us in writing prior to the Final Payment Date. If your Final Payment Date as specified in the Contract falls on the thirtieth (30th) day before the tour departure date, and we do not receive your Final Payment in full on, or before, this Final Payment Date, we will also charge a cancellation fee equivalent to 50% of the Final Payment amount in addition to forfeiting your Deposit.

 

We reserve the right to terminate the Contract at any time without incurring any liability to you if:

• we cease to provide our Products and Services;

• Third Party Products and Services are no longer available;

• we or our Third Party Providers are affected in any way by a force majeure event that prevents performance of a significant part of our obligations under the Terms and the Contract.

 

If we terminate your Contract for any of these reasons before the designated tour departure date, we will refund in full payments made by you to us. If we terminate your Contract for any of these reasons during the course of a tour, we will refund the part of payments made by you to us that relates to the remaining portion of the tour at the time of Contract termination.

 

We reserve the right to terminate the Contract at any time without incurring any liability to you if:

• you breach the Terms of the Contract.

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We will not refund any payments made by you to us, and we will not be liable for any expenses that you may incur, if your Contract is terminated because you breach the Terms of the Contract.

 

We reserve the right to terminate the Contract at any time without incurring any liability to you and exclude you from the tour if:

• you fail to comply with our reasonable instructions during the tour;

• you compromise the safety, health, comfort and enjoyment of other tour participants or any other individuals;

• you pose a hazard to yourself, other tour participants or any other individuals;

• you interfere in any way with the provision of Products and Services by us or by our Third Party Providers;

• you engage in illegal or undesirable behaviour, including intentional or malicious damage to the property of Third Party Providers.

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We will not refund any payments made by you to us, and we will not be liable for any expenses that you may incur, if your Contract is terminated for any of these reasons.